Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

We are committed to getting your order to you as soon as possible. We make every effort to process your order the same day it is placed.
 
We offer free shipping on orders of $75 or more*.
  • Valid in the Contiguous U.S. only.
  • Does not apply to items being drop shipped or backordered.
  • Does not apply to Items with an actual or dimensional weight of 12 lbs or more, Gift Cards, or Cases of Tennis Balls.
  • Limited Time Offer. Not retroactive on prior purchases.

 

Returns Policy

We thank you for being a customer of Tennis R Us. We strive to ensure our customers satisfaction. If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund, exchange, or store credit (within 30 days from the date of your invoice, as long as the product is in its original unused / uninstalled condition).
All racquets must be in new condition showing no signs of use (i.e. ball fuzz, plastic removed from handle, scrapes on bumper guard, etc.) to receive a full refund (excluding string).
Shoes must be in brand new condition. Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the shoe box.
 
Apparel items must be returned unworn and unwashed with the original tags still attached.
Bags, Strings and Accessories must be returned unused and with their original package and labels.

You may return most new, unopened items within 30 days of delivery for a full refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Warranty Policy:

Every item Tennis “R” Us sells is covered by the manufacturer warranty, not by us. Since each manufacturer has different warranty procedures, contact us and we will help you to get your warranty issue taken care of..
 
The Customer Service Department can be reached Monday through Friday from 10:00AM to 5:00PM Eastern Standard Time.